How do I place an order?

The best way to place orders is through our contact form on the website. You may also email us directly at hello@thecuratedplateco.com. Once your request has been received, our specialists will be in touch to confirm product availability, as well as answer any questions you may have.

What is the minimum order?

We have a $100.00 minimum for pick up orders from our warehouse. Minimum order of $300.00 for all deliveries within a 2-hour delivery range. Minimum may be subject to change based on your location.

How long is the Rental for? What is the fee for a long term rental?

The standard rental period is up to three days. If you are interested in a longer term rental, we do offer a long term rental discount for anything 4+ days or more.

What are your payment terms?

To reserve an order, we require a 50% non-refundable deposit. The final payment, as well as final numbers will be due no later than 30 days before the event.

We understand that the quantity you originally reserved will not necessarily match your final numbers. Quantity reductions of 30% or less can be accommodated up until 30 days before the event. Please note, we will not accept reductions within 14 days of the event. Increases can always be accommodated, subject to availability.

Do you deliver? What are the associated fees?

Yes! We currently deliver all over the Okanagan and Thompson, including: Penticton, Kelowna, Vernon, Salmon Arm, Kamloops, Merritt, and surrounding areas. Rentals can also be picked up from showroom.

Delivery/pick up is calculated at an additional fee based on venue location as well as order size. Please send us an email with the event details and a member from our team will be able to provide an accurate quote.

Do you offer set up?

Typically we do not handle set up for our tableware rentals, however if it is required, please contact us for availability and associated fees.

What happens if items are returned broken or damaged?

We charge a replacement fee for all damaged, broken or missing items rental items and packaging. Replacement fees vary by item and are dependent on the value of the item itself, shipping costs, and our ability to resource and restock it. If there is an issue, a member from our team will be in touch as soon as possible. If we are unable to reach you in regards to an issue, the credit card on file will be automatically charged for the replacement. For more information on specific items and replacement fees, please contact us.

Do we need to clean the items?

We take care of all cleaning and sanitizing procedures upon return. We do ask for any excess food to be scraped/rinsed off our dishes/flatware and any liquid to be emptied from our glassware prior to repacking. It is important to ensure that napkins and linen stay dry and free of food to avoid damage. All items must be returned to their original packaging prior to the return. If rentals are returned with solid food waste still present on the plates, a $100.00 cleaning fee will be billed to your credit card on file.

Can I come in to view the items?

Yes! Our showroom is open by appointment only. Please contact us to book a time to view the items.

How large is your inventory?

When we curate our collections, most quantities for flatware, glassware, china, and charger plates are based on events of 200 guests or less.